| Claudia Bourdon 9945 E Akron St Mesa AZ 85207 480-986-6397 [email protected] | |||||||||||||||||||||||||||||||||||||||||
| OBJECTIVE My purpose is to obtain and maintain a position in which I can use my knowledge of computers and networks in a manner which will both serve my employer and fulfill my own interests. | |||||||||||||||||||||||||||||||||||||||||
| EXPERIENCE 1997 - Present ------------ Microtest ----------- Phoenix, AZ Support Technician - Provide technical support to customers via phone, websupport, e-mail, and fax for network accessable storage products. Using my knowledge of NetWare and Microsoft networking to help customers understand and troubleshoot problems with Microtest products on their network. - Maintain a customer database and records of all support transactions. - Lab test units returned by customers for repair. 1996 - 1997 ------Salt Lake Community College ----- Salt Lake City, UT Disability Support Services Tutor - Tutored Students in the Network Technician Program helping them complete the class requirements and be able to pass the Novell CNE tests. 1984 - 1985 -------------- Western Supply ----------Salt Lake City, UT Computer Technician/Accounts Receivable Clerk - Responcible for mainframe server and terminals. - Entered customer invoices for computer billing. - Maintained Accounts Receivable records, both computer and logbook, including month and year end. - Responcible for computerized inventory. 1980 - 1984 ------------ Pyschological Research ------------ Salt Lake City, UT Computer Programer/Technician & Office Manager - Wrote program in Basic which input answers from client tests and output their phychological profile based on Luscher Color Test. - In charge of all computer operations for company. - Responded to customer phone and mail requests for profiles. - Supervised office of between 2 and 8 employees. - Composed advertizement for magazine and newspaper publication. 1971 - 1972 --- Arizona Highway Dept, Traffic Signal Shop --- Phoenix, AZ Warehouse Clerk - Originally hired as temporary typist to gather warehouse inventory information to be entered into the new computer system. - Maintained computerized inventory, including instructing warehouse personel and traffic signal technicians on the use of new material request forms. - Organized and conducted first physical inventory using computer records. - Ordering and Receiving of materials. EDUCATION | 1993 - 1996 ---------- Salt Lake Community College --------- Salt Lake City, UT - AS Degree in Computer Science - AS Degree in Pre-Engineering - Computer 1996 - 1997 ---------- Salt Lake Community College --------- Salt Lake City, UT - Network Technician Certification - Novell CNE INTERESTS | - Currently studying on my own toward getting MCSE - Learning HTML (I created this page, my homepage, and others). - Maintain MyFamily website to promote closeness in my extended family. - Enjoy genealogical research, which I have been doing for myself and others for over 28 years. - Enjoy the outdoors by gardening, hiking, bicycling, visiting National Parks/Monuments, and driving trips with my family.
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